How do I return an item?
Extended Holiday Return Policy - Orders shipped between 11/21 and 12/24 are returnable through 01/05/2017.
14 Day Guarantee Return Policy
- We are not happy unless you are happy. If the product did not meet
your expectations just return it in new condition for a refund. Please
contact customer service, within 14 days of receipt, at email@example.com, specifying your order number and the reason for the return. We will notify you with a return authorization number. We are unable to accept returns without a return authorization number.
All returns must be in original, new, resell-able condition and
include all of the original contents (the manufacturer's packaging,
instruction manuals, warranty card, accessories, etc.) and must be
received by our warehouse in new condition. We reserve the right to
refuse returns on items that are not in new condition or apply a
damage/re-stocking fee of up to 100%.
Please repack the item in
its original shipping carton and packing materials. Complete the
return request included in your original shipment and attach the
shipping label to the outside of the box. We recommend that you insure
your return as we are not responsible for items lost or damaged in
shipment. Once received and inspected, we will issue a credit for the
original purchase price and shipping. Please allow two weeks from the
time your product is received for your credit to post.
Received a Damaged or Incorrect Item - Contact customer service, within 48 hours of receipt, at firstname.lastname@example.org, specifying your order number and the item you received. We will notify you with specific instructions. Please retain packing materials and shipping box until you receive instructions. Note: Claims for damaged items will be unable to be processed if customer service is not contacted within 48 hours of receipt.
Note: We are not responsible for missing shipments once the order has been delivered to its destination by USPS or FedEx.
Have additional questions? Please contact us at 804-360-8337 or e-mail us at email@example.com.